Privacy Policy

MCW Diagnostics (“MCW Diagnostics,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and related services.

1. Information We Collect

We may collect the following types of information when you visit our website or use our services:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth (when applicable)

  • Any information voluntarily submitted through forms or inquiries

b. Health & Diagnostic Information

When applicable and authorized, we may collect limited health-related information necessary to provide diagnostic, laboratory, or testing services. This information is handled in accordance with applicable privacy laws.

c. Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Provide laboratory and diagnostic services

  • Respond to inquiries and appointment requests

  • Communicate test-related or service-related information

  • Improve website functionality and user experience

  • Comply with legal, regulatory, and accreditation requirements

  • Prevent fraud and ensure site security

3. Health Information & HIPAA Compliance

To the extent MCW Diagnostics collects Protected Health Information (PHI), such information is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state privacy laws.

Health information is:

  • Used only for permitted diagnostic, treatment, payment, or operational purposes

  • Accessed only by authorized personnel

  • Protected using administrative, technical, and physical safeguards

A separate Notice of Privacy Practices may apply to certain services.

4. Information Sharing & Disclosure

We do not sell or rent your personal information.

We may share information:

  • With healthcare providers, laboratories, or partners involved in your care (as authorized)

  • With service providers who assist with website hosting, data management, or communications

  • When required by law, court order, or regulatory authority

  • To protect the rights, safety, and security of MCW Diagnostics or others

All third parties are required to maintain appropriate confidentiality and security standards.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve site performance

  • Analyze website traffic

  • Enhance user experience

You may adjust cookie settings through your browser preferences.

6. Data Security

We implement reasonable and appropriate safeguards to protect your information, including:

  • Secure servers and encrypted data transmission

  • Access controls and confidentiality agreements

  • Ongoing monitoring for security threats

While no system is 100% secure, we take data protection seriously and continually improve our safeguards.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of non-required data

  • Opt out of non-essential communications

Requests can be made using the contact information below.

8. Third-Party Links

Our website may contain links to third-party websites. MCW Diagnostics is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without verified parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

MCW Diagnostics
📍2932 Reidville Rd., Suite G, Spartanburg, SC 29301
📞864.909.9891
📧 info@mcwlaboratory.com
🌐 mcwlaboratory.com